Exchange And Cancellation

POLICY DOCUMENT

All policies below apply to all countries where we operate, except UAE.

Important to read before making a purchase from Muhurat Collections LLC, on the website, or through any other channel.

Please read the terms and conditions and the other policies as they apply to all who use or browse the site or purchase from the site or any other channel from Sarees By Muhurat, a brand owned by Muhurat Collections LLC, established in UAE.

By choosing to browse, use or transact on this site, you are accepting and agreeing to all the terms, conditions and policies mentioned here.

‘We’ hereafter refers to Muhurat, and ‘you’ refers to anyone who uses, or browses the site, or makes a transaction with us.

Terms saree/s are used to refer to saree/s with or without blouse. Saree/s will apply for 1 or more sarees. The term saree will mean to refer to any product sold on the site i.e. blouse, underskirt, etc.

Important Note: While surfing the website or making a purchase, please make sure that the country of transaction and the country of delivery are the same. If not, such discrepancy may lead to order cancellation without obligation, from our side.

PRICING POLICY

The prices on the website for each country,
1. are inclusive of all the charges at the country of origin – UAE.
2. are inclusive of the shipping/delivery/courier charges to the destination.
3. Exception:If your delivery location is deemed a remote area by DHL, we will inform you of additional delivery instructions and/or charges for door delivery.
Exclusions:
1. The prices on our website do not include, any taxes or levies imposed by the destination country (the country of your delivery address).
2. Any customs duty, import duty, local taxes, excise, octroi, or other levies imposed by the destination country, if any, are to be paid by the customer at actuals on delivery.
3. We cannot assist the customers in estimating these charges as they are the discretion of border/levying authorities of the respective country.
4. These destination charges mentioned in exclusions, will be payable at actuals by the customer over and above the price paid to us at the time of order booking.
5. When a customer makes a purchase from our website, the customer explicitly agrees to pay these charges levied by the destination country.
Non-payment of taxes/levies at destination country:
1. By accepting the terms and conditions at the time of purchase, the customer has explicitly consented to making the above payments. A refusal to pay these levies will lead to the sarees being returned to the sender (us), in UAE, the country of origin.
2. In such cases, the two-way courier charges at actuals, any third-party nonrefundable charges incurred in processing the order and an additional 10% of the order value towards processing and administrative charges will be deducted from the payment received from the customer, before making any refund.

(Read our Sales Policy )

Currency at checkout:
1. The country of origin of Muhurat Collections LLC, is UAE. The payment will be processed by the payment gateway in UAE’s currency – AED (Arab Emirates Dirham). While, you can/may see the prices in your local currencies for ease of shopping, at the point of checkout the price will show in AED.

DELIVERY POLICY

Unboxing Video: Please ensure to record a video of unboxing of the saree/s when you receive the package. This video is the proof in case of any quality, defect, or damage related claims.

Our official shipping partners are DHL Express for quick, reliable, and safe delivery of the sarees. In rare cases we may use other courier services.
We commit to deliver to your doorstep, within 7 to 15 working days depending on the destination. This time frame is without considering the time taken for clearing the package at the destination country’s border, which will be additional time.
Once the sarees are handed over to the courier, we will share the airway bill number so that you can track the delivery every step of the way.
In rare cases, if your address of delivery falls in the remote areas, defined by DHL, you might be requested to pick up your parcel from one of the closest delivery points. The courier partners will coordinate with you and assist you in this matter. A door delivery, if possible, in such case, may involve some additional delivery fees.

For any information or assistance, before or after order placing, write to us at info@sareesbymuhurat.com or WhatsApp on +971 50 4813 994

CANCELLATION/EXCHANGE/RETURN POLICY - GLOBAL

To cancel an order, before or after order placing, write to us at info@sareesbymuhurat.com or WhatsApp on +971 50 4813 994

CANCELLATION IS NOT POSSIBLE:

If a saree is customised for the customer.
If a saree is specially procured for the customer against order.
If the customer has requested the fall/pico/bidding service and it is done.
If the customer asked for the blouse to be cut and/or stitched and it is cut.
If saree is sold during a clearance sale or promotion, on discount, or any coupon or code is applied at the time of sale.
If it is specifically mentioned on the website or informed verbally, that the saree is non-returnable for any express or otherwise reason.
Once the saree is already out for delivery, or is already delivered.

CRITERIA TO QUALIFY FOR A RETURN/CANCELLATION/REFUND

A saree will qualify for return/cancellation/exchange/refund in any case what so ever, only if it meets all the following conditions.

1. Saree must be returned in its original packing.
2. Saree must be in the same condition in which it was sent originally by us.
3. Cramped, crumpled, stained, or damaged saree will not be eligible for refund.
4. If the blouse piece is cut or the original form in which the saree was received, is altered in any way, the saree will not be eligible for return and refund.
5. Saree must be returned unused, unworn, unwashed, unaltered, and undamaged
6. Saree damaged during the return, will not qualify for the refund.
7. Saree lost in return transit will not qualify for refund.
8. A refund will be processed only after the saree is received, inspected, and confirmed to be eligible for refund by Muhurat.

CANCELLATION IS ONLY POSSIBLE BEFORE SHIPPING:

Usually, we take 24 to 48 hours to send the saree out for delivery. In order to cancel before the saree has left our store/depot for delivery, customer must inform us via email info@sareesbymuhurat.com or WhatsApp on +971 50 4813 994 within 24 hours of order booking of his/her intention to cancel the order.

If the request to cancel the order is received before the saree is sent out for delivery, then only it is possible to process the cancellation.

A cancellation charge of 5% of the saree price towards payment processing, gateway and credit card charges, transaction and administrative charges will be deducted before returning the balance.

the exact time frame of the refund reflecting in your account, cannot be ascertained as third-parties and service providers are involved in processing the refund. (bank/credit card company/ payment gateway)

CANCELLATION IS NOT POSSIBLE AFTER SHIPPING, ONCE THE SAREE HAS LEFT OUR STORE/DEPOT FOR DELIVERY.

We advise you to contact us, to cancel an order after shipping, so that you make an informed choice.

The process of returning a saree after being shipped out, entails huge expense on account of

2-way shipping
taxes levied by the country of origin when goods re-enter
any tax, or levy paid that is non-refundable
nonrefundable bank, and payment processing fees
administrative and processing charges of 10% of the order value charged by Muhurat

All the above are chargeable to the customer and deducted from the payment received from the customer if a decision to cancel the order after shipping, is made. Any refund will be processed only once the saree is returned to us and it fulfils all the conditions mentioned above in – Criteria to qualify for a return/cancellation/refund. For best results, contact us to discuss possibilities and process.

CANCELLATION DUE TO CUSTOMER’S REFUSAL TO PAY LEVIES/TAXES AT DESTINATION COUNTRY

Please refer to our Pricing Policy. By accepting the terms and conditions at the time of purchase, the customer has explicitly consented to making the payments for taxes or levies charged by the destination country. A refusal to pay these levies will lead to, the sarees being returned to the sender, to its country of origin – UAE. In such cases

2-way shipping
taxes levied by the country of origin when goods re-enter
any tax, or levy paid that is non-refundable
nonrefundable bank, and payment processing fees
administrative and processing charges of 10% of the order value charged by Muhurat

will be deducted from the payment received from the customer, before making any refund. We advise the customer to contact us immediately, before the shipment is returned to us. We can assist the customer in making an informed choice between, returning the saree/s, and bearing the cost of cancellation and return, as against keeping the saree/s and paying the duty/taxes at the destination country. The refund is subject to the saree/s returned fulfilling all the conditions mentioned above in – Criteria to qualify for a return/cancellation/refund

RETURN OF DEFECTIVE/WRONG SAREE DELIVERY:

There are 3 cases when a saree is returnable to us as faulty.

Case 1: A manufacturing defect in the saree:

What constitutes a manufacturing defect?

Discolouration patches, major printing mistakes, large paint stains, design flaws due to faulty weaving, are a few examples of manufacturing defects, with exception of the following caveats.

Caveat 1: In case of hand block printing or hand painting, there are slight stains that occur on the saree. These are not defects. The saree has been approved for quality despite these, because these little imperfections make the saree unique as a hand-crafted saree.

Caveat 2: In case of handloom sarees, slight weaving adjustments, tying of threads, colour run where pallu meets the body of the saree (typically in a handloom Kanjivaram) are almost unavoidable as it is the handywork of artisans. Once again, these are not considered manufacturing defects for the saree to be rejected on those grounds.

Caveat 3: Please note that the following does not constitute a manufacturing defect:

A slight colour difference between the image and the actual saree
The feel/fall/flow of the fabric does not match your imagination/expectation
The saree is lighter or heavier in weight than your perception
The fabric is less or more transparent or thick or thin than your perception
an attribute of the saree which is mentioned on the website, but you have missed to notice

We encourage you to contact us for any clarification, more pictures, videos, and information, before you make a purchase, to understand the features of the saree with full clarity. We will do our best to assist you to make an informed purchase. You could visit us at our viewing centre if you are in UAE.

Get in touch with us at info@sareesbymuhurat.com or WhatsApp on +971 50 4813 994

Case 2: A wrong saree (different than what you ordered) has been mistakenly supplied by us

Please contact us at info@sareesbymuhurat.com within 24 hours of receipt of the saree. Attach photographs of the saree ordered and saree supplied. This condition for return is not applicable for an in-store or in-person purchase.

Case 3: Other damages

Other damages refer to superficial external damage like a tear or a food, oil, or other stain.

Any external defect like a stain or a tear will not be accepted as pre-existing fault in the saree if it is bought in person from the Dubai viewing centre or any other point of sale by the customer or by someone on behalf of the customer.

In case of online purchase, we will need an unboxing video as a proof to show that the fault was present in the saree when it was delivered to you.

In all 3 cases above, if your request qualifies, then we will coordinate with you to discuss a solution in terms of return/exchange/refund as we will mutually agree and we will facilitate accordingly.

Any refund will only be processed once the saree is returned to us and it fulfils all the conditions mentioned above in the Criteria to qualify for a return/exchange/cancellation/refund section.

Note: You are advised to make a video of unboxing of the saree/s when you receive the package. The video must clearly show that you are opening a fully sealed package and taking out the saree and then checking it from one end to the other on camera to reveal any defect that exists in the saree.

We inspect a saree once when it is first received in our store, and once again before it is sent out for delivery. It is thoroughly inspected and the possibility of a defect skipping our trained eyes twice is rare. Thus, without a video as proof, we will be unable to treat a damage, as occurring from our end and the request to return, cancel, exchange or refund cannot be approved.

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I, Ana Nensey, am a saree enthusiast; a lover of the 6 yards of ethereal elegance. It is no surprise that I gravitated to being a saree curator to bring some of the most exclusive sarees to the Indian diaspora in the UAE.