Shipping & Delivery Policy

PRICING POLICY

The prices on the website for all countries where we operate,
1. are inclusive of all the charges at the country of origin – UAE.
2. are inclusive of the shipping/delivery/courier charges to the destination.
3. Exception:If your delivery location is deemed a remote area by DHL, then we will get in touch with you to inform you of additional delivery instructions.
Exclusions:
1. The prices on our website do not include, any taxes or levies imposed by the destination country (the country of your delivery address).
2. Any taxes, levies imposed by the destination country, and incurred beyond the country of origin (UAE), will be payable at actuals by the customer, over and above the price paid to us at the time of order booking.
3. When a customer makes a purchase from our website, and accepts the policies, terms and conditions, the customer explicitly agrees to pay the above-mentioned charges arising outside of UAE, levied by the destination country, usually to the courier, who will deliver the order.

DELIVERY POLICY

Our official shipping partners are DHL Express for quick, reliable, and safe delivery of the sarees. In rare cases we may use other courier services.
We commit to deliver to your doorstep, within 7 to 15 working days depending on the destination. This time frame is without considering the time taken for clearing the package at the destination country’s border, which will be additional time. We will inform you of a more accurate time frame after order confirmation.
Once the sarees are handed over to the courier, we will share the airway bill number so that you can track the delivery every step of the way.
In rare cases, if your address of delivery falls in areas deemed remote by DHL, you might be requested to pick up your parcel from one of the closest delivery points. The courier partners will coordinate with you and assist you in this matter. This may involve some additional delivery fees.

Unboxing Video: Please ensure to record a video of unboxing of the saree/s when you receive the package. This video is the proof in case of any quality, defect, or damage related claims.

For any information or assistance, before or after order placing, write to us at info@sareesbymuhurat.com or WhatsApp on +971 50 4813 994